FAQ's
Welcome to the NubiKid Help Center 💛
Here you’ll find answers to the most common questions about our products, shipping, and policies.
🧸 Orders & Products
Q: Are NubiKid products safe for babies?
A: Yes! All of our toys and accessories are made from non-toxic, BPA-free, and baby-safe materials. Most items are CE certified to ensure the highest safety standards.
Q: Do you offer gift packaging?
A: Many of our items come beautifully packaged and ready to gift! If you’re sending a present, you can add a note at checkout, and we’ll make sure it’s handled with care.
Q: Can I change or cancel my order after placing it?
A: We process orders quickly, so please contact us within 12 hours of purchase at support@nubikid.com. Once your order has shipped, changes or cancellations may not be possible.
🌍 Shipping & Delivery
Q: Do you ship worldwide?
A: Absolutely! We proudly offer Free Worldwide Shipping on all orders. 🌎
Q: How long will my order take to arrive?
A: Orders are usually processed within 1–3 business days and delivered within 7–20 business days, depending on your country.
Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with a tracking link. If you can’t find it, contact us at support@nubikid.com for help.
🔁 Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return policy from the date you receive your order. Items must be unused, in original packaging, and in resellable condition.
Q: How do I request a return or exchange?
A: Simply email support@nubikid.com with your order number and reason for return. Our team will guide you through the process.
Q: Do I have to pay for return shipping?
A: In most cases, the customer is responsible for return shipping unless the item arrived damaged or incorrect.
💌 Customer Support
Q: How can I contact NubiKid?
A: You can reach us anytime via:
📧 support@nubikid.com — for orders and returns
📧 contact@nubikid.com — for general inquiries or collaborations
Q: When will I hear back from you?
A: Our team replies to most inquiries within 24–48 hours (Monday–Friday).
💫 Other Common Questions
Q: Do you offer wholesale or bulk orders?
A: Yes, we love partnering with retailers and gift shops! Please reach out to contact@nubikid.com for wholesale inquiries.
Q: What currencies do you accept?
A: Our store automatically displays prices in your local currency for your convenience. All orders are processed in USD at checkout.
If you don’t see your question here, don’t worry — just reach out to us at support@nubikid.com, and we’ll be happy to help!
Thank you for being part of the NubiKid family. 💛
